Support
Welcome To The xCloud Support Portal
We're committed to providing top-notch support. Submit a ticket, browse the docs, or email us - your success is our priority.
Open a Support Ticket- Dedicated support ticket system
- Searchable documentation
- Direct email support
SUPPORT
24/7 Support System For Your Smooth Hosting Experience
Reach the xCloud team through whichever channel fits your question.
- Go to Support Portal
Support Portal
Sign in with the email linked to your xCloud account to open or reply to a ticket. Already have an account? Log in to pick up where you left off.
- Browse the Docs
Documentation
Browse our docs for setup guides, troubleshooting steps, and answers to the questions we hear most often.
- [email protected]
Email Us
Prefer email? Reach out to our team directly and we'll get back to you as soon as we can.
Frequently Asked Questions
Learn more about our support schedule and how to get help, or find the answer to a common question below.
How do I submit a support ticket?
Use the email address linked to your xCloud user account to sign in to the xCloud Support Portal, then open a new ticket there. Make sure you've registered in the portal beforehand.
I have an old ticket from before the migration - where did it go?
Existing tickets moved with the migration to the built-in Support Portal. You can view and reply to them there, at app.xcloud.host/support/all-tickets.
I'm not registered in the Support Portal yet - what do I do?
Create an account in the xCloud Support Portal using the email linked to your xCloud user account, then sign in to submit or reply to tickets.
What are xCloud's support hours?
Support schedule and other details are covered in the docs - see "How can I get support in xCloud?" for the full breakdown.